Our Commitment to Quality

HomeOur Commitment to Quality
At PSROOF, we consider customer loyalty as the cornerstone of our success and the foundation of our Promise. We firmly believe that this loyalty is built upon our unwavering dedication to delivering top-tier roofing solutions. Our commitment to quality is not merely an outcome but a meticulous process that commences with the creation of the most comprehensive and expert scope and proposal for each project.

Crafting Excellence

Every PSROOF proposal is meticulously prepared by our dedicated estimating team in collaboration with our own in-house technical services team. This collaborative approach ensures that each proposal is tailored to provide the optimal solution, eliminating any unwelcome surprises for our valued customers when the project commences.

Unparalleled Installation Quality

At PSROOF, we take pride in managing 100% of our projects in-house, adhering rigorously to our comprehensive job processes and procedures. To guarantee the highest standards of installation quality, we implement a range of noteworthy processes, including daily quality inspections, daily photo updates featuring before and after pictures, and our internal quality audit conducted before the manufacturer’s inspection.

Exceeding Expectations

Our commitment to excellence has earned us the highest quality ratings with all our manufacturers. Notably, we boast the industry’s highest customer loyalty scores, a testament to our dedication to surpassing expectations.

98%

Customer Loyalty Score
2023 NPS Results

100%

In-House Managed

100%

Quality Scores
Final Manufactures Approval

Our Technology

Equipped and trained with state-of-the-art cloud-based technology, our entire team, from staff to crews, maintains seamless connectivity directly from the field. Each customer is provided with exclusive portals, guaranteeing unparalleled visibility into our work and the condition of their roofs.

Re-Roof & New Construction

Job files , daily photo updates , safety plans, and final inspection details are all uploaded and easy to review at any time.

Service & Inspection

Dispatch with a click of a button while we maintain leak history for each property and up-to-date reports, damage information, and repair history.

Our Unwavering Commitment to Safety

Step into the core of our operations at PSROOF, where safety is paramount. At PSROOF, we firmly believe in making safety a non-negotiable priority that influences every aspect of our work. As a leading commercial roofing company, we are dedicated to safeguarding our team, clients, and every element of our operations.

Safety By the Numbers

  • Our Experience Modification Rating stands nearly 50% lower than the industry average of 1.0.
  • We continually update our safety processes and protocols, resulting in a steady year-on-year decline in workplace incidents.
  • According to the Bureau of Labor Statistics Incidents Reports, PSROOF consistently exhibits lower incident rates than the national average.
  • With exceptional safety ratings, we proudly lead the industry in commercial and industrial roof safety.